How can we help?
Real people, in English, seven days a week. We aim to reply within a few hours during Dutch business time and within twenty-four hours otherwise.
Fastest way to reach us. Include your request id if you have one.
support@viewings.nlWhen does my agent get paid?
The day you confirm the viewing — or three days after they submit the report, whichever is sooner.
No agent has accepted my request.
If no eligible local accepts within a few days, we mark your request as No agents available and refund you in full.
The agent didn't show up.
Email us with the request id. We'll review chat history and the report timeline, then refund you fully if the agent was at fault.
Can I change my viewing time after I've paid?
Yes — message your agent through the chat. If they can't make the new time we'll re-broadcast to other agents.